In addition to a highly functional telephone, each user runs applications on the desktop that integrate with your business process and drive improvements in productivity as well as customer satisfaction. What does this really mean?

• General users get unified messaging so voice mail shows up in their email inbox, desktop call control allows them to control the behavior of their phone, and features like follow me find me allows them to be reached.
  
  
• Operators or executive assistants get online directories and constant presence information to connect calling parties with the right person quicker and help collaborate with key staff.
  
  
• Contact center agents and supervisors can choose from a suite of products that allow them to be the most productive as well as deliver on customer service targets.