Small business networks and Enterprise networks tend to have one, single point of failure in common; the router.

So many network problems can be traced to the router. Delays, Unauthorized access to the network, Denial of access to authorized users, Configuration errors that create network slowdowns, Data failing to reach its proper destination just to name a few.

Whether you have an IT staff or not, most customers are finding that their time is consumed with supporting end users and keeping servers and workstations up to date. In the meantime, it remains important that someone is maintaining the accessible internet connection that your employees have come to expect.

Kriterium can provision a managed router anywhere in North America or simply take over the management of your existing router. Our services currently provide management for Cisco 1600, 1700, 2500 and 2600 and 3600 series routers. A typical managed router service agreement includes:

• Initial setup of the router
• Setup of Kriterium as the technical contact for your ISP
• 7x24 monitoring of the Serial and Ethernet interface as well as the next hop
• Offsite backup of the router configuration
• Tracking and documentation of IP address usage
• Expedited hardware replacement
• Unlimited configuration changes
• Initiation of trouble tickets with your ISP in the event of an outage or errors
• Monitoring of bandwidth utilization
• Optional warm spares or hot spares can be provisioned