• Manage local staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular communications with the organization's staff, vendors, and customer base
• Assist in the provisioning of services, including servers (Windows, Linux), network changes and assist with internal IT initiatives
• Ensure team performance that meets or exceeds established metrics for billable time, ticket management and product loyalty
• Interface with customers to audit quality, track project timelines and ensure the highest customer satisfaction

• Strong knowledge of Microsoft products
• Strong knowledge of routing and firewall technologies
• Fundamental knowledge of email, storage, power and data center technologies
• Proven experience in IT infrastructure design and planning
• Strong understanding of project management principles
• Participating in process creation and evaluation for the Technical Services Group

* Previous experience with service ticketing systems is a benefit

• Implementation of corporate policies regarding HR, training, service delivery, and documentation
• Supervise the technical team to ensure compliance with checklists, directives, policies and initiatives relating to core technologies implemented at customer sites
• Adhere to, train the team on, and enforce industry best practices
• Excellent understanding of the organizations goals and objectives
• Strong leadership skills and interpersonal skills
• Excellent written and oral communication skills
• Highly self motivated and directed with attention to detail
• Exceptional customer service orientation

Bachelors Degree or better
AND/OR
5 Years as Technician or Engineer for an IT service provider


Salary is commensurate with experience